TERMS OF BUSINESS

TERMS & CONDITIONS OF BUSINESS WITH MTB LUXURY TRAVEL

  1. All bookings are made in advance either verbally by telephone or in writing by e-mail, text or direct message on social media. 

  2. Price and job details are to be confirmed at the time of booking. The client is responsible for checking and confirming these details are correct at this time. 

  3. Payments are accepted by Bank Transfer or Cash on collection as discussed and agreed at the time of booking. We do not accept credit / debit card payments on collection. 

  4. Once the booking has been accepted, a 20% non-refundable but transferable deposit is required to secure the booking. Remaining balance to paid either 24 hours before travel by bank transfer or in cash on collection.

  5. Cancellations can be made up to 48 hours prior to travel with no charge incurred and deposit eligible for transfer to another booking. Any cancellations made within this period are subject to a charge and may result in a loss of initial deposit.

  6. MTB Luxury Travel will discuss and make suggestions on departure and collection times at the time of booking based on the journey required. We cannot be held responsible if the client amends this time or if the travel is delayed through no fault of the companies or the driver.

  7. Waiting time charges of £45 per hour will start to be incurred once a vehicle has been at a pick up address for 15 minutes after the agreed pick up time.

  8. If a return journey has been booked, a collection address/location is to be agreed prior to the journey commencing. Any changes to the pick up point made with your driver directly on the outbound journey may be subject to additional charges should the location differ considerably.  

  9. Prior to any booking taking place, MTB Luxury Travel require contact details or a phone number for someone part of the travelling party to ensure contact can be made between client and driver upon arrival. It is also important to be able to make contact should any delays occurs.

  10. Should any additional Pick-Up / Drop-Off addresses need to be visited during a booked journey that have not been agreed or discussed at the time of booking, additional fee’s may be incurred.

  11. For any journey requiring child seats, it is the clients responsibility to ensure that each child is securely seated in the vehicle whether it be in a child seat provided by MTB Luxury Travel or the client themselves.

  12. In the event of any soiling, vomiting or excessive food or drink spillages, there will be a cleaning charge of £100 for each instance within a vehicle.

  13. In the unlikely event that we are unable to carry out a booked journey for a client for any reasons beyond our control and no alternative cover from one of our trusted companies can be sourced, a full refund will be provided.

 

AIRPORT TRANSFER TERMS & CONDITIONS

 

  1. All major UK airports charge a fee for either dropping off, collecting passengers or both.

  2. Any fee’s will be incorporated into any airport transfer quote that is provided by MTB Luxury Travel.

  3. Clients must be contactable by mobile phone on arrival back in the UK to ensure the collection process discussed at the time of booking or with your driver on the outbound journey can be adhered to. 

  4. Prices quotes will include 60 mins waiting time and airport parking fee’s from the time of landing. Should any delays occur once through passport control retrieving luggage which requires additional waiting time, any additional fee’s will be added to the total cost of the booking.

  5. All flights are tracked by MTB Luxury Travel to ensure we arrive on time for your collection.

  6. A meet and greet service is provided at all airports where passenger pick up requires the use of a short stay car park.